Archive

Tag: customer service



Archive

Tag: customer service

Five Steps for Recruiting the Best Tour Guides

Hiring can be a nerve-wracking experience. First, you need to find people that want to work for your tour company. Then, often with nothing more than a resume, cover letter, and a short conversation, you need to decide which candidates will be the best fit for what could be years to come. Make sure the […]
Written By | Nissa Campbell

Nine Traits To Look For When Hiring Tour Guides

You have the perfect job posting, you’ve reached out to all the right places, and you have a list of prospective tour guides to interview. What now? Work experience, education, references and other “hard skills” will only tell you so much about a new hire, and instinct only takes you so far. Here are nine […]
Written By | Nissa Campbell

Travel Chatbots: What You Need to Know

There’s no denying that social media changed customer service, giving customers and brands unprecedented access to each other. But even as customers got used to being able to reach companies with the ease of 140-character message, they also started to spend more time on private communication platforms. For the first time, private messaging apps have […]
Written By | Nissa Campbell

11 Extra Tips to Be a Better Guide

We’re loaded with so many tips on how to be a better guide that we had to include 11 more just for you. We’ve also included actionable advice so that you can start improving right away! 1. Do Your Research Most tour guides are from the city/country that they are guiding – However, no matter […]
Written By | Rezgo

How To Be A Better Tour Guide

As a tour guide, you are a part of the hospitality and customer service industry and we know it isn’t always easy.  We’ve all heard the horror stories; demanding clients, late arrivals, unsatisfied customers, and troublemakers. We wanted to help you out, so we’ve come up with a useful guide that will help you deal […]
Written By | Rezgo

5 Useful Resources To Be a Better Tour Guide

Being a tour guide is challenging.  It takes time and dedication to become really good at what you do.  To help you along the way, here are 5 resources we think can help you to be a better tour guide.  Don’t forget to read this article about how to be a better tour guide with […]
Written By | Rezgo

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