CUSTOMER CARE

The Tools You Need To Wow Your Guests

overlay

CUSTOMER CARE

Impress At Every Turn

Your booking software shouldn’t just make it easier for you to manage your operations. It should be a stepping stone to a superior customer experience.

Rezgo makes the path to purchase smooth and simple while providing the tools to allow you to delight guests. Custom questions for a more personalized activity, quick and easy check-ins and convenient ticketing options are just some of the ways you can impress your guests every step of the way.

PROTECT YOUR CUSTOMERS

Guest Safety And Security

The safety of your guests is of the utmost importance, from their health and well-being to their data.

With industry-leading security at every level, Rezgo helps you protect your most valuable assets: your customers.

Guest Safety and Security Screen

Automated Messaging

Inform your guests of everything they need to know without lifting a finger.

Payment Requests

No more taking credit cards over the phone. With Rezgo, you can send a secure online payment request for any booking.

Touchless Interactions

Let your customers pay, interact and sign waivers on their own devices.

Custom Notifications

When the unexpected happens, easily notify all your guests by email or SMS.

Data Security

Protect your customers’ data with industry-leading data security standards.

Customizable Waivers Screen

FULLY-INTEGRATED PROTECTION

Customizable Guest Waivers

Protect your business and keep your guests informed of any risks with a fully-integrated waiver system.

BETTER CUSTOMER RELATIONSHIPS

Customer Management

It’s easy to make your customers feel appreciated with instant access to their booking history, details, and more.

Customer Management Screen
Customer Service Booking System Screen

SEAMLESS INTERACTIONS

Customer Service

Rezgo’s benefits don’t stop when a booking is made. Every step of the customer experience is enhanced with features designed to delight your guests.

Instant Check-In

With several paths to speedy check-ins, there’s a solution that suits your business.

Dynamic Manifest

At-a-glance, interactive information about every guest for any event.

Ticketing

Customizable print and mobile tickets or vouchers for groups of any size.

Pickup Locations

Let your guests choose the best place to be picked up from the locations you have to offer.

BETTER CUSTOMER RELATIONSHIPS

Verified Reviews

Keep your customer data securely in your hands with a trustworthy review system that only allows reviews from verified customers.

Verified Reviews Tour Operator Screen

Automated Notifications

Prompt satisfied customers to leave reviews with friendly, automated emails.

Easy Replies

Show that you care with thoughtful replies published with your public reviews.

Verified Bookings

Review requests only go out to verified customers, so don’t worry about fake reviews.

Review Control

You’re always free to hide inappropriate review content or prevent requests from going out to particular customers.

ONLINE BOOKING

More Benefits

slide

Complete Security

We maintain rigorous security standards for our software and our policies to ensure the safety of data entrusted to us by you and your customers. Rezgo is fully PCI compliant, and that’s just the start of our commitment to keeping your data and payments safe and fraud-free.

slide

Unmatched Reliability

With layers of redundancy and infrastructure designed for speed, security and responsiveness, Rezgo is always here when you need it, offering unrivaled uptime and service your business can rely on in every situation.

slide

Personalized Support

At Rezgo, we have an in-house team of experts ready to offer direct support, customer success specialists to help you get the most out of your account, and a comprehensive knowledgebase for instructions at your fingertips.