CONCIERGE SERVICES
Flexible Concierge Booking System
Rezgo’s concierge booking software makes your local expertise look effortless. Our intuitive, easy-to-use reseller system lets them work closely with local tour and activity providers while Rezgo’s powerful automation ensures everyone gets the information they need. And convenient reporting, accounting and analytics features allow you to stay on top of every part of your complex operations.
Rezgo works with major concierge services worldwide, from local businesses to Fortune 500 companies, and has tools designed to support every concierge, sales desk and location you oversee.
Rezgo gives your concierges everything they need to make bookings, delight customers and build local networks.
EVERYTHING YOU NEED
Conceirge Booking System Features
Manage Bookings Anywhere, Anytime
With the Rezgo app and mobile interface, your concierge team can do just as much on the go as they can at their desks. Take bookings, check reports, take payments and work with local providers, all in one place. And Rezgo’s robust security features ensure everyone has only the access they need.
Easy-To-Book Interface For Every Concierge
Using Rezgo’s concierge booking system means having a professional, trustworthy, and secure interface.
Your concierges will save time with intuitive, easy-to-use tools available on any device.
Keep Your Bookings Organized
Best of all, you get all the tools you need to manage availability, keep track of users, bookings and providers, and handle your accounting needs without extra overhead.
Your concierge team will have everything they need to thrive.
Kissimmee Guest Services
“One of the most significant benefits of Rezgo has been the ability to integrate directly with the ticketing systems of several major theme parks. Partnering with Rezgo to get this integration completed has saved us an incredible amount of time and eliminated the risk of activation errors. With Rezgo’s technical expertise and the ability to integrate with other ticketing software systems, we no longer have to worry about daily or hourly price changes, as our prices are automatically updated in real time.”
McKinley Creekside Cabins and Café
“We were in a bind when our Property Management System that had integrated all our tours went out of business! We are a hotel and have provided tour booking services to our guests as a major part of our business. Rezgo offered the perfect solution at a low cost and flexible enough for us to work with! The onboarding process was smooth and customer service is always responsive and helpful. What we intended to be a band-aid to get us through a transition year has been so easy and wonderful to work with we hope to work with this system for many years!”
Bible Tours
“We have used Rezgo for over 5 years now. Originally we offered physical tours in London, the system worked brilliantly for our museum and city tours. The Rezgo team have always been happy to help and we had a good relationship. But then when COVID hit we came up with the idea to offer virtual tours instead, and Rezgo have been unbelievably brilliant in helping us to achieve this. We have no plans to ever change from Rezgo, despite our growing demand as we offer multiple tours in well over 10 languages.”
THE RIGHT TOOLS
Top Features for Concierge Services
Rezgo provides all the tools and features you need to improve your concierge business when you sign up for free.
Point of Sale
Let customers book events in person or over the phone while you manage their bookings and secure payments with ease.
Desks & Locations
Support any number of sales desks with stock management, opening & closing, user access and reporting.
Gift Cards
Customizable gift cards let you offer digital gifts of specific events or stored values while protecting your bottom line from refunds.
Reports
Get detailed, customizable reports on every aspect of your business, and have them delivered to the right team on schedule.
Ticketing
Provide guests with customizable print and mobile tickets or vouchers for groups of any size for any event.
Reseller System
Import inventory directly from providers with customizable listings, live availability pools and personalized markups.
Merchandise
Boost your ancillary income with a flexible merchandise system with stock management and customized variations.
User Management
Create user accounts with security groups, permission levels, reporting, activity logging, and much more.
Price Sheets
Offer concierges specific pricing, markups, commissions and more with customized price sheets.
Dedicated Setup
Our customer success specialists will help you start taking bookings quickly. We offer a one-on-one pre-launch review to help you start strong and boost conversions.
Multiple Support Channels
If you ever have a question or need help, you can reach our experienced support team via phone, live chat or email. We get back to you quickly with expert input during our global office hours.
Comprehensive Knowledgebase
The Rezgo platform has the most complete knowledgebase and online user manual of any tour or activity system. Answers to your questions are just a click or two away.
Personalized Account Manager
Enjoy tierless support and a dedicated account manager who knows your business personally. You’ll save time and resources with people who understand your use case and your concerns.
HERE FOR YOU
Your Success is Our Focus
Unlike many of our competitors, Rezgo’s first priority is to help our clients succeed. We don’t answer to investors, we answer to you.
You can see that in everything we do. Our independence lets us prioritize features that make a real difference to your business. We build tools that keep your concierge services running smoothly, whether you’re booking a high volume of daily guest activities across multiple locations, managing sales presentations and gifts for your visitors, or arranging private, personalized itineraries.
With Rezgo, you get a partner who will be there to help you scale efficiently and run a complex organization effectively, and all with low overhead. You can have a better booking system, and you can pay less for it, too. And if your concierge service deals in high volumes, we’ll work with you to find a pricing solution that makes sense. But no matter your scale, your business is always our focus.
You also get real support from real humans who know Rezgo’s booking software inside and out. While many booking systems will waste your staff’s time with support bots and outsourcing, we’re more committed than ever to our in-house experts. Your dedicated account manager will get to know your services and what makes them unique, so you can trade frustration for quick, effective solutions.
Let’s work together to make your business thrive.