Archive
Tag: customer service
Archive
Tag: customer service
How to Get the Most Out of Guest Satisfaction Surveys
With guest satisfaction surveys, you can discover what guests really think and use those insights to improve your tour business and drive bookings.
Written By | Vanessa Gibbs
Smart Strategies: How AI in Tourism Can Transform Marketing and Customer Service
AI is a powerful tool for tour and activity operators. Here's how you can streamline your marketing and customer service efforts with AI in tourism.
Written By | Rob Mathison
Enhancing Customer Experience: The Impact of Online Booking in Tourism
It’s no surprise consumers are growing increasingly reliant on online booking for securing their tours and activities. This growth in online booking in tourism provides new opportunities for tour operators who previously relied on offline means of acquiring new customers – think newspaper ads, flyers and brochures to name a few. It also shifts the […]
Written By | Lindsay Stroud
Welcome to ‘Let’s Talk Tourism with Rino Falvo’
As a tour operator, your goal is to create memorable experiences for your customers. But sometimes things are outside your control. That's why it's so important to prepare customers before they arrive to make sure they have an amazing time despite any bumps in the road. Check out this video to master the art of managing expectations.
Written By | Rezgo
Minimize No-Shows With Six Simple Techniques
No matter how well you plan your tours and activities, there will always be factors out of your control — and we’re not just talking about the weather. As much as we love and rely on them, guests can also be the biggest headache in the business, particularly when they don’t bother to show up. […]
Written By | Nissa Campbell
How to Choose the Right Mobile Messaging Platform for Your Tour Company
Considering offering customer support through a messaging app like Messenger or WhatsApp? Wondering where to start? Unlike the decision to adopt a new social media platform, which might require a lot of careful considerations about your tour and activity company’s strengths, your choice of messaging platform should put one consideration above all: location, location, location. […]
Written By | Nissa Campbell
More Resources
Video Testimonial
Discover how online booking became the number 1 sales channel for Phare Circus, in Cambodia
