Archive
Author: Lindsay Stroud
Archive
Author: Lindsay Stroud
Accessibility in Tours: How to Communicate and Deliver Better Experiences
Not every guest experiences a tour the same way. Accessible tourism is about removing barriers so more people can participate comfortably and completely. For tour operators, accessibility is no longer something to treat as an afterthought. More and more guests want to know whether an experience will actually work for them before they commit. While […]
Written By | Lindsay Stroud
Why is customer service so important in tourism?
Why customer service is essential in tourism and how it shapes traveler trust and repeat bookings. Rezgo helps you enhance every touchpoint.
Written By | Lindsay Stroud
Managing Customer Complaints in Tourism: A Practical Guide for Tour Operators
Managing customer complaints effectively is more than just solving problems as they arise. It involves understanding why complaints happen, preventing issues before they occur, reading group dynamics, using professional communication techniques, and having clear frameworks in place for both everyday issues and times of crises.
Written By | Lindsay Stroud
Should You Pass Booking Fees to Your Customers? Pros and Cons for Tour Operators
Booking fees for tour operators, whether they come from credit card charges or booking systems, can add up quickly. But should those costs be shared with customers, or absorbed into your pricing? In this article, we’ll walk through the pros and cons.
Written By | Lindsay Stroud
TikTok Marketing Tips for Tourism and Travel
Whether you’re new to TikTok or looking to expand your marketing strategy, this guide will help you tap into the platform’s unique potential to drive tour bookings, build brand visibility, and connect you with the next generation of travelers.
Written By | Lindsay Stroud
Proven Strategies to Boost Early-Season Bookings for Your Tours and Activities
Set the stage for your most successful season yet by harnessing the power of early-season bookings so you can generate a steady cash flow throughout the year, reduce off-season downtime, and maintain business stability even during your slower months.
Written By | Lindsay Stroud
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