Archive
Tag: customer service
Archive
Tag: customer service
Mobile Messaging: The Growing Customer Service Channel You Might Be Missing
In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones, a full quarter of them never, ever used them for phone calls. If your customers aren’t willing to pick up the phone when they have a problem, how can you help them? Slowly, over email? […]
Written By | Nissa Campbell
Get No-Shows Under Control With These Pre-Tour Emails
Tired of dealing with no-shows? Rezgo makes it easy to take one of the biggest steps in keeping your customers’ attention: sending reminder emails before their booked tour or activity. If you’re going to schedule automated notification emails and SMSes in the hours, days and weeks leading up to an event, one big question remains: […]
Written By | Nissa Campbell
Guests Want to Bring Drones on Your Tours. Now What?
For as long as we’ve had photography, some travelers have made the pictures they take home a priority. Drones now allow those travelers to take their trip photos to literal new heights, and who could blame them? After all, why bother with selfies when you can wow the folks at home with shots like this […]
Written By | Nissa Campbell
Rezgo 9.4: Pickup Locations, Scheduled Reports and More
Rezgo 9.4 has arrived, and it includes powerful new features to make your job easier. A comprehensive pick-up location system, scheduled reports, and application integrations are just a few of the features we’ve packed into this update. Pickup Locations If you provide transportation for your guests, Rezgo’s new Pickup Location system can help. First, you […]
Written By | Nissa Campbell
Five Steps for Recruiting the Best Tour Guides
Hiring can be a nerve-wracking experience. First, you need to find people that want to work for your tour company. Then, often with nothing more than a resume, cover letter, and a short conversation, you need to decide which candidates will be the best fit for what could be years to come. Make sure the […]
Written By | Nissa Campbell
Nine Traits To Look For When Hiring Tour Guides
You have the perfect job posting, you’ve reached out to all the right places, and you have a list of prospective tour guides to interview. What now? Work experience, education, references and other “hard skills” will only tell you so much about a new hire, and instinct only takes you so far. Here are nine […]
Written By | Nissa Campbell
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Video Testimonial
Discover how online booking became the number 1 sales channel for Phare Circus, in Cambodia
