Is your tour and activities company struggling with chargebacks? If so, you're not alone. Everyone who does business online deals…
Online bookings are increasingly the main way customers connect with tour and activity providers, but booking online does require trust. Here's…
Booking can be a real exercise in trust for new customers. They're handing over hard-earned money for a promise that…
Most days, social media is a great place to connect with customers past, present and future. When something goes wrong,…
Crafting a good cancellation policy can be a bit of a tightrope. Too strict, and you might scare customers off…
Most social media flareups can be resolved one-on-one with a little clarification or some simple resolution. But sometimes in a…
