On this insightful episode, we sit down with Kelsey Tonner, the renowned expert in guest experience and founder of Guest Focus. Kelsey provides simple, step-by-step strategies that can elevate your interactions with guests to new heights.
Kelsey is the founder of Guest Focus and the Be a Better Guide Project. He has over two decades of experience helping tour business owners – not only as a coach, mentor, and consultant – but also as a tour designer, operations manager, tour leader trainer, and award-winning guide.
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