On this episode of Let's Talk Tourism, we sit down with Kelsey Tonner, an expert in guest experience and founder of Guest Focus, for simple, step-by-step strategies that can elevate your interactions with guests to new heights.
Staff shortages will remain a key issue for tourism throughout 2022. From hiring to retention, let’s explore our top strategies to attract and retain a workforce you can count on.
Who’s going to run your Instagram tours? Are you going to work with an Instagram influencer who can pick up the skills required to lead a tour? Or an experienced guide who does a little photography on the side? Or maybe you want a photographer who’s already running solo tours and photo shoots through local […]
Hiring can be a nerve-wracking experience. First, you need to find people that want to work for your tour company. Then, often with nothing more than a resume, cover letter, and a short conversation, you need to decide which candidates will be the best fit for what could be years to come. Make sure the […]
You have the perfect job posting, you’ve reached out to all the right places, and you have a list of prospective tour guides to interview. What now? Work experience, education, references and other “hard skills” will only tell you so much about a new hire, and instinct only takes you so far. Here are nine […]
We’re loaded with so many tips on how to be a better guide that we had to include 11 more just for you. We’ve also included actionable advice so that you can start improving right away! 1. Do Your Research Most tour guides are from the city/country that they are guiding – However, no matter […]