As a tour operator, your goal is to create memorable experiences for your customers. But sometimes things are outside your control. That's why it's so important to prepare customers before they arrive to make sure they have an amazing time despite any bumps in the road. Check out this video to master the art of managing expectations.
Does Earth Day have you reflecting on your business and wishing it were more sustainable? The good news is that as a tour operator, you have all the skills and resources you need to practice sustainable tourism. But while sustainability is a powerful goal, it might seem vague or out of reach. Defining sustainable tourism […]
The phrase “the new normal” has become a bit of a cliché over the last 18 months or so, with good reason. What is normal today may not be normal next week, or even tomorrow, as the world slowly starts to recover from the COVID-19 pandemic. The travel and tourism industry is no exception. While […]
Worried about overbookings? Hotels and airlines might be able to get away with overbooking intentionally, but for most tour and activity providers, overbookings are nothing but a negative–a source of stress and unhappy customers. If you’re spending time trying to prevent overbookings, we have good news: when you manage your bookings through the right platform, […]
