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Once a guest leaves a review on your inventory, you can reply publicly to their review. Your response will be displayed below the review on your inventory item’s listing on your booking website.

Replying to a review is an opportunity to thank a guest and to give future guests context and reassurance. Guests cannot reply to your response, so if you need more information, contact the guest directly.

Here’s an example of a review response on a booking website:

To reply to a review, first navigate to the review in question.

1. Click Respond.

2. Select a canned message (1) or  enter the text of your response in the Review Response field (2).

3. Click Save Response (3).