Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health.
Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers
Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier.
Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things.
Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs.
Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience.
Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.
At Bible Tours, we’ve offered tours of the British Museum and other sites in London for many years, with the unique view of looking at things from a biblical and historical perspective. Before Rezgo, we would create all bookings manually which was very labor intensive for us and our guests. Now guests can easily view all tours, languages, dates and times available. This has made the whole tour experience more enjoyable with an easy booking procedure. We have been with Rezgo for about 5 years and have no plans to change. Results We chose Rezgo for its reasonable fees and great customer support. The interface is user friendly for guests and also our admin team. We’ve been particularly satisfied with the inventory management, which we have used to create tours in several languages. We are also very happy with the ease of adjusting bookings. If a customer needs to change their booking, this usually just takes one email request and our team can change the rest on Rezgo. Rezgo was always happy to help us and work through any problems we had, such as very high traffic to our site. If we ever had urgent situations, Rezgo was normally able to help within minutes which was very impressive. In 2020 we quickly changed to offer our tours virtually using Zoom video conferencing. Without Rezgo, it would have been very hard for us to adapt and create the virtual tour concept. We are pleased to say that many have enjoyed this opportunity with us, and we’ve been able to offer more languages and new tour themes too.Read More
In its 17th year of operation, Alaskan-owned company Juneau Tours and Whale Watch weighs in as the largest independent tour provider in Southeast Alaska. But don’t let that title mislead you, this family operation is all about the customer experience. From sales agents and dock representatives to bus drivers/ guides, naturalists/deck hands and boat captains, Juneau Tours and Whale Watch treats everyone like well-loved family. Back in 1998, Sky Bonnell relocated from Hawaii to fish commercially and drive a cab in the off-season. Even back then—before everyone owned a cell phone—Juneau greeted a large number of visitors. The growing demand soon warranted the need for a larger vehicle so Sky bought a bus in 2002. Flash forward to 2019, Sky’s little company that started with a cab is now in two locations (Juneau and Skagway), offers more than eight different tours and serves close to 90,000 guests every summer. Managed by his sister, Serene Hutchinson, Juneau Tours and Whale Watch employs 60+ employees (more than half call Alaska their home) and has a whopping 70% employee retention rate! Results After deciding to move forward with Rezgo, they visited our office for an in-person onboarding experience. Within two days, they were able to answer our accounting, operations, sales, and marketing department questions. Rezgo helped us resolve our previous pain points related to our daily operational flow and revenue channels. The Rezgo app is also a great addition for dock sales during peak season. Bookings can be completed with just a few clicks. We’re looking forward to working with Rezgo on future projects!Read More
Chukka began in 1983 when an idea for a tour was born after visitors were encouraged to enjoy swimming the polo ponies in the warm Caribbean Sea. The combination of the scenic ride along a spectacular coast and a thrilling swim on horseback proved to be a launching pad for the company. Today, Chukka delivers over 750,000 tour experiences annually through roughly 85 tour packages across 15 independent excursion locations in Jamaica, Belize, Dominican Republic, Turks & Caicos and Barbados. Chukka excels at showcasing the natural side of the Caribbean through unique value-added experiences. We however struggled with our booking system. We lacked a proper online presence and had almost close to zero website sales. Inefficiency was the norm as our sales process was quite manual and tedious. Our existing booking system was inconsistent, lacked flexibility and didn’t allow us to connect to the outside world. Our team faced daily frustrations as we were constantly facing system outages, restoration of data, manual updates and delays due technical support. Results Approximately 10 years ago we had reached a peak of challenges and needed to find a partner who could help us to take charge of our booking process with a dynamic system. We went to the market with a RFP and engaged numerous developers but none seemed to have the experience and forward thinking for our industry. After many months we stumbled upon Rezgo’s website, they offered an immediate signup, no hassle and I could test it quickly without having to commit. Within a few hours of signup I recognized that there was definitely a partnership brewing. I reached out to the company and the CEO at the time emailed me back the same day. Now that, I thought, was the right way to begin a relationship that has lasted close to 10 years. Over the next few months and a few trips to Jamaica the team helped us to not only understand how Rezgo works but also gave us insight in how we could tweak our business process to maximize Rezgo’s potential. Since then, we have built our entire booking process, systems and sales departments around Rezgo, from our now big presence online with direct web sales to dynamic capacity management to reseller connections and API integrations. Rezgo has allowed us to get away from having a Reservations department locked away in a building to having our sales reps having the ability to make a booking, check availability at anytime, anywhere. With COVID-19, we’ve been able to utilize the check-in and electronic waiver features that have greatly improved our paperless environment.Read More