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SUCCESS STORY

Ocean Wise

ocean-wise

Overview

 

Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health.

Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers

 

Results

 

Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier.

 

Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things.

 

Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs.

 

Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience.

Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.

MORE SUCCESS STORIES

Don't Just Take Our Word For It

  • Adventure Company

    Chukka Caribbean Adventures

    Chukka began in 1983 when an idea for a tour was born after visitors were encouraged to enjoy swimming the polo ponies in the warm Caribbean Sea. The combination of the scenic ride along a spectacular coast and a thrilling swim on horseback proved to be a launching pad for the company. Today, Chukka delivers over 750,000 tour experiences annually through roughly 85 tour packages across 15 independent excursion locations in Jamaica, Belize, Dominican Republic, Turks & Caicos and Barbados. Chukka excels at showcasing the natural side of the Caribbean through unique value-added experiences. We however struggled with our booking system. We lacked a proper online presence and had almost close to zero website sales. Inefficiency was the norm as our sales process was quite manual and tedious. Our existing booking system was inconsistent, lacked flexibility and didn’t allow us to connect to the outside world. Our team faced daily frustrations as we were constantly facing system outages, restoration of data, manual updates and delays due technical support. Results Approximately 10 years ago we had reached a peak of challenges and needed to find a partner who could help us to take charge of our booking process with a dynamic system. We went to the market with a RFP and engaged numerous developers but none seemed to have the experience and forward thinking for our industry. After many months we stumbled upon Rezgo’s website, they offered an immediate signup, no hassle and I could test it quickly without having to commit. Within a few hours of signup I recognized that there was definitely a partnership brewing. I reached out to the company and the CEO at the time emailed me back the same day. Now that, I thought, was the right way to begin a relationship that has lasted close to 10 years. Over the next few months and a few trips to Jamaica the team helped us to not only understand how Rezgo works but also gave us insight in how we could tweak our business process to maximize Rezgo’s potential. Since then, we have built our entire booking process, systems and sales departments around Rezgo, from our now big presence online with direct web sales to dynamic capacity management to reseller connections and API integrations. Rezgo has allowed us to get away from having a Reservations department locked away in a building to having our sales reps having the ability to make a booking, check availability at anytime, anywhere. With COVID-19, we’ve been able to utilize the check-in and electronic waiver features that have greatly improved our paperless environment.

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  • Attractions

    Phare, The Cambodian Circus

    Phare Circus is the most unique, authentic and socially responsible business in Siem Reap. The circus is the social business extension of Phare Ponleu Selpaknon-profit school. The school was founded by 9 young men and an art teacher from France who came together in the refugee camp during the Khmer Rouge war. Arts, education and social support are the primary missions, but some students showed tremendous talent and determination. The circus was started to provide those students well-paying job opportunities that didn’t previously exist in Cambodia, while at the same time providing financial support to the non-profit school. Phare Circus is the textbook definition of a social enterprise. The business is 75% owned by the non-profit school. All revenue generated from the business supports the school or other social causes. Jobs created have helped break the cycle of poverty of at-risk Cambodian youth. Phare Circus is not a conventional acrobatic circus. It’s uniquely Cambodian story telling using live music, dance, drama, circus and sometimes visual arts. The artists create the stories themselves based on their life experiences. This brings a character and authenticity not often found in live performances. They share a part of their lives with guests. Before Rezgo, Phare Circus did not have its own online booking platform. A link to a third-party site was provided on the ticketing page, which was the only online sales presence we had at the time. It worked, but didn’t help with credibility to send sales to another site. It limited the amount of customer information we could get and how we interacted with them. It’s also an expensive way to sell compared to a proper direct-sales mechanism. Then our CEO met Rezgo at an event in Singapore. It happened to be at the same time that a bank in Cambodia first introduced online merchant accounts. We introduced Rezgo to the bank and they worked out all the programming needed to connect. This kind of service has been one of the main reasons Rezgo has retained our business. There have been several competitors approaching us since then, but we feel Rezgo has been a true partner and that means something. Rezgo has been very responsive to our requests, even if they are a bit unique. Results With Rezgo, our website bookings have become our #1 single source of ticket sales. In 2019, ticket sales on the Phare Circus website were four times higher than the highest-selling DMC. Having more control over sales allows us to make decisions that best benefit the organization vs being at the mercy of business partners. Customer information collected during the booking process has allowed us to build relationships with guests. The most important element of Rezgo for us is that customers can book, pay and receive instant confirmation from our own website. Online direct bookers don’t want to wait, and the process must be fast and easy. Providing POS access to higher volume local agents took a lot of pressure off our own customer service staff too, automating the transaction rather than having them call in. Rezgo’s personal service and flexibility has helped make Phare Circus a leader in Cambodia for booking and paying online.

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  • Kayaking tours and adventures

    Emerald Outdoors

    Emerald Outdoors, located in Kenmare, Ireland, and founded by Jamie and Colin, is renowned for outstanding Kayaking tours and adventures. We’ve partnered with Rezgo to enhance our operations and fuel future growth. Seeking a solution to streamline our booking processes and boost operational efficiency, we chose Rezgo for its comprehensive features and automation capabilities. Results Since integrating Rezgo, we have seen significant improvements in managing our bookings and automating various operational tasks, including handling waivers, check-ins, and notifications. The platform’s automation has greatly reduced our manual effort and provided a smoother experience for our customers. The support we’ve received from Rezgo has been outstanding. From the initial onboarding to the ongoing assistance, the support team has been exceptional. We have nothing but positive feedback about our experience with Rezgo, especially regarding how the platform has positively impacted our operations and the excellent support we’ve received. As we continue to grow and expand, Rezgo remains a crucial partner in supporting our operational needs and helping us achieve our future goals.

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