Founded in 1993 by Nancy and Peter Lang, Safari West Wildlife Preserve and African tent camp is one of the most extraordinary and exciting places located in Sonoma County, California.
Safari West is a one-of-a-kind resort—accommodating both day guests and overnight visitors- there is no comparable property. We reward our guests with a high-quality wildlife adventure available nowhere else. We are the only wildlife experience in the area and the only preserve in the United States that combines education, tours, research, and overnight lodging near such an inspiring variety of exotic wildlife. There is no comparable property in North America.
Before Rezgo, we had to manage our day guests on a beta tour scheduling system which did not have a fully integrated online reservation system with real time rates and availability. We were unable to book and sell our safari tours online. Unable to fully manage our in demand and sought-after tours and activities, we were experiencing reservation errors such as incorrect availability, double bookings, no shows and inaccurate guide scheduling, wrong dates, and uncollected payments. We desperately needed to transform our business and needed a robust tour scheduling software.
The reason we chose Rezgo was, first and foremost, trust. We weren’t just looking for a vendor that could provide the scheduling and booking software. We were looking for an innovative partner. A partner that would follow through with what they say they could do—and provide us with solutions to expand our day-to-day booking operations.
Rezgo is always willing to have honest and transparent conversations about what is going well and what is not. We rely on their team and Rezgo never disappoints us. They provided us with all the expertise and support we needed to get started—we knew with everything we had to gain; it was a no-brainer. Rezgo became an invaluable partner, and the value of that relationship is priceless.
Rezgo improved our tour operation and reduced our operational costs which unquestionably increased sales and boosted overall revenue. But foremost it provided us with the guest service tools to streamline our reservation process and improve guest relations. Visitors to our website were easily converted into revenue through the online booking system. With Rezgo, we are always open for business. We were able to accept bookings and reservations online and able to manage our phone and in-person bookings with ease.
At Bible Tours, we’ve offered tours of the British Museum and other sites in London for many years, with the unique view of looking at things from a biblical and historical perspective. Before Rezgo, we would create all bookings manually which was very labor intensive for us and our guests. Now guests can easily view all tours, languages, dates and times available. This has made the whole tour experience more enjoyable with an easy booking procedure. We have been with Rezgo for about 5 years and have no plans to change. Results We chose Rezgo for its reasonable fees and great customer support. The interface is user friendly for guests and also our admin team. We’ve been particularly satisfied with the inventory management, which we have used to create tours in several languages. We are also very happy with the ease of adjusting bookings. If a customer needs to change their booking, this usually just takes one email request and our team can change the rest on Rezgo. Rezgo was always happy to help us and work through any problems we had, such as very high traffic to our site. If we ever had urgent situations, Rezgo was normally able to help within minutes which was very impressive. In 2020 we quickly changed to offer our tours virtually using Zoom video conferencing. Without Rezgo, it would have been very hard for us to adapt and create the virtual tour concept. We are pleased to say that many have enjoyed this opportunity with us, and we’ve been able to offer more languages and new tour themes too.Read More
Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health. Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers Results Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier. Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things. Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs. Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience. Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.Read More
Zipit Forest Adventures opened its (and Ireland’s) first forest high ropes course at Lough Key Forest and Activity Park, Co. Roscommon in 2011. In 2013, we opened our second course in Tibradden Wood, Dublin 16 in the wonderful Dublin Mountains. Our third course in Farran Forest Park, Co. Cork opened for business in 2015. Zipit is a treetop high ropes forest adventure park with a difference. A place for young and old, where children can let their imagination run wild and where adults can embrace their inner child. You can climb high into the treetops, swing into cargo nets, even ride a BMX across a bridge, before zipping down one of our many ziplines. Results Before Rezgo, our booking system was very basic and not as user friendly as Rezgo. Customers had many problems attempting to book in, but with Rezgo this process has been streamlined. After viewing the Rezgo demo we were very impressed with the easy flow, layout and functions. Since signing up to Rezgo we have found the system extremely user friendly for us and for our customers. Our phone calls have reduced greatly due to the ease of making a booking via mobile, our most popular form of booking. And the automatic email reminders that you can schedule to go out to customers are also great. It’s a great advantage having a local contact in Rezgo support, as we get speedy responses if we have an issue. Through the back office, our staff have much more control over adapting schedules and changing bookings with little effort. Cancellation and reschedules can be completed at the click of a button. The amount of time we spend monitoring bookings has been reduced and Rezgo continues to work with us to improve and personalize our booking system. During the Covid pandemic, we’re reducing the necessity of paper handling by making use of online waivers. We’ve worked closely with Rezgo to ensure a smooth transition to paperless.Read More