During the online booking process, your customers may purchase TourShield ticket protection. If they later have to cancel their booking, TourShield will often cover the cost of their purchase — at no cost to you.
If a customer requests a refund, you may want to check to see if they’ve purchased ticket protection. You can do so by viewing the booking in question.
Locate the TourShield field under the Details heading. This will indicate whether a customer has opted in to ticket protection.