You can create email notifications to be sent in a variety of situations–when a new booking is made, scheduled for a number of days before or after a booked-for date, and when a booking’s status is changed.
First, navigate to Settings in the main menu and click Notifications.
1. Click Create Notification.
2. Enter a name for the notification (1).
3. Select whether or notifications for the booking should be sent automatically when its trigger condition is met (active) or should be manually sent on or after that point (2). Customer notifications will only be sent automatically if the booking is made on the front-end.
4. In the dropdown labelled If, select the condition for sending the notification (3). For example, if a new booking is made, if it’s a certain number of days before the event, or if the booking’s status changes.
5. In the dropdown labelled For, select the inventory option(s) this notification applies to (4). Whenever the criteria listed under “If” are triggered for the inventory options selected here, the notification will send according to the actions you define.
6. In the dropdown labelled And, select any additional conditions (5). For example, if the booking’s waivers are unsigned.
7. In the dropdown labelled Then, select the recipient of the notification (6). This can be an email or SMS to the customer. It can also be a custom email addresses, SMS numbers, or a WebHook.
8.Enter the message content. You can find more information about customizing notification contents here.
9. Click Create Notification.