Helping experience businesses thrive since 2007

How to add SMS notifications

in NotificationsSettings Tags: Notification Settings

You can create SMS notifications to be sent in a variety of situations–when a new booking is made, scheduled for a number of days before or after a booked-for date, and when a booking’s status is changed.

First, navigate to Settings in the main menu and click Notifications.

1. Click Create Notification.

2. Enter a name for the notification (1).

3. Select whether or the notification should be sent automatically when its trigger condition is met (active) or should be manually sent on or after that point (2). Customer notifications will only be sent automatically if the booking is made on the front-end.

4. In the dropdown labelled If, select the condition for sending the notification. (3)

5. In the dropdown labelled For, select the inventory option(s) this notification applies to (4). If it applies to all options, leave this field blank.

6. In the dropdown labelled And, select any additional conditions (5). For example, if the booking’s waivers are unsigned.

7. In the dropdown labelled Then, select the recipient of the notification–either “Send an SMS to the customer” or “Send an SMS to these numbers” (5). For the latter, enter the phone numbers of the recipients separated by commas.

8. Enter the message content. You can find more information about customizing notification contents here.

9. Click Create Notification.


4 thoughts on “How to add SMS notifications

  1. The booking link is too long for an sms so we haven’t enabled it for sms notifications. I will pass it on to the dev team to see if we can include a short version of the url.

  2. Hi Robyn. When creating an SMS notification in the Notifications settings, you will need to add the complete number including country code. So, for Australia, that would be something like 61280034803. No “0” at the beginning is required.

  3. Hi there, please can you tell me what numbers I need to put in front of the Australian mobile phone number to make sure the SMS gets sent properly? Not sure if I just put in the mobile number as used in Australia, or drop the initial 0, or add in country code as well.

Comments are closed.