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SUCCESS STORY

Atlantic Scuba Adventures

atlantic-scuba-adventures

Overview

 

Atlantic Scuba Adventures has been a leading diving and adventure company in Ireland for nearly three years. Situated along the captivating Atlantic coast, our company offers thrilling experiences for divers of all levels. With a strong emphasis on safety, sustainability and a passion for exploration, we specialize in providing unforgettable diving excursions that showcase the breathtaking marine life and underwater landscapes of the region.

 

Our experienced instructors and guides ensure that each adventure is not only exhilarating but also educational, offering insights into the wonders of the deep. From beginners to seasoned divers, we cater to diverse interests and abilities, providing tailored experiences that leave a lasting impression. 

 

Our commitment to providing exceptional experiences led us to seek a software solution that could efficiently manage our extensive range of courses and guides while eliminating the risk of overbooking.

 

 

Results

 

Rezgo’s booking systems have been a gamechanger for productivity and efficiency in the booking process for Atlantic Scuba Adventures. One of the biggest problems we struggled with prior to Rezgo was not being able to find a booking system that could reflect the variety of experiences an instructor could offer without risking a double booking.

 

Rezgo’s “resource” setting has resolved this important issue for us, meaning we can advertise maximum experiences without a risk of a double booking. 

 

I chose Rezgo for my business because of this, but also because of their incredible customer service. Naturally, in the early days there were some teething issues, but support was always available and quick to resolve with most queries in minutes and difficult ones in max a day.

 

I have been delighted by my experience thus far with Rezgo and would highly recommend them to niche businesses like ours who need very flexible booking system capabilities.

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  • Sightseeing and Transportation

    Tofino Water Taxi

    Tofino Water Taxi has been operating a thriving water taxi service in Tofino, British Columbia for over 17 years. Nestled on the stunning Pacific coast, our company offers transportation services to remote islands, secluded natural hot springs and wildlife tours, allowing tourists and locals alike to explore the natural beauty of the region in an environmentally sustainable manner. Recognizing the growing demand for online bookings, we decided to invest in a booking system that could streamline our operations and enhance customer convenience. After careful research and consideration, we chose Rezgo as our preferred booking system provider. We were impressed by their local team, robust features, user-friendly interface, and reputation in the industry. Little did we know just how much of an impact this decision would have on our business. Results Since implementing Rezgo’s booking system into our operations, we have seen a significant increase in sales. The ease of use and accessibility of online bookings has attracted more customers than ever before. With just a few clicks, travelers can now secure their seats on our water taxis from anywhere at any time. In addition to boosting sales figures, Rezgo has also greatly improved efficiency within our company. The automated processes for managing reservations and tracking availability have eliminated double bookings or scheduling conflicts that used to take up much time when relying solely on manual systems. Overall, I couldn’t be happier with my decision to choose Rezgo as our booking system provider. Their flexible capabilities perfectly suit niche businesses like ours that require specific functionality when communicating with offline drivers. If you’re seeking an efficient and reliable solution for your booking needs, I highly recommend giving Rezgo a try. Thank you once again to the entire team at Rezgo for revolutionizing how Tofino Water Taxi operates its business – we are thrilled with results thus far!

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  • Wildlife Adventures

    Safari West

    Founded in 1993 by Nancy and Peter Lang, Safari West Wildlife Preserve and African tent camp is one of the most extraordinary and exciting places located in Sonoma County, California. Safari West is a one-of-a-kind resort—accommodating both day guests and overnight visitors- there is no comparable property. We reward our guests with a high-quality wildlife adventure available nowhere else. We are the only wildlife experience in the area and the only preserve in the United States that combines education, tours, research, and overnight lodging near such an inspiring variety of exotic wildlife. There is no comparable property in North America. Before Rezgo, we had to manage our day guests on a beta tour scheduling system which did not have a fully integrated online reservation system with real time rates and availability. We were unable to book and sell our safari tours online. Unable to fully manage our in demand and sought-after tours and activities, we were experiencing reservation errors such as incorrect availability, double bookings, no shows and inaccurate guide scheduling, wrong dates, and uncollected payments. We desperately needed to transform our business and needed a robust tour scheduling software. Results The reason we chose Rezgo was, first and foremost, trust. We weren’t just looking for a vendor that could provide the scheduling and booking software. We were looking for an innovative partner. A partner that would follow through with what they say they could do—and provide us with solutions to expand our day-to-day booking operations. Rezgo is always willing to have honest and transparent conversations about what is going well and what is not. We rely on their team and Rezgo never disappoints us. They provided us with all the expertise and support we needed to get started—we knew with everything we had to gain; it was a no-brainer. Rezgo became an invaluable partner, and the value of that relationship is priceless. Rezgo improved our tour operation and reduced our operational costs which unquestionably increased sales and boosted overall revenue. But foremost it provided us with the guest service tools to streamline our reservation process and improve guest relations. Visitors to our website were easily converted into revenue through the online booking system. With Rezgo, we are always open for business. We were able to accept bookings and reservations online and able to manage our phone and in-person bookings with ease.

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  • Adventure Company

    Zipit Forest Adventures

    Zipit Forest Adventures opened its (and Ireland’s) first forest high ropes course at Lough Key Forest and Activity Park, Co. Roscommon in 2011. In 2013, we opened our second course in Tibradden Wood, Dublin 16 in the wonderful Dublin Mountains. Our third course in Farran Forest Park, Co. Cork opened for business in 2015. Zipit is a treetop high ropes forest adventure park with a difference. A place for young and old, where children can let their imagination run wild and where adults can embrace their inner child. You can climb high into the treetops, swing into cargo nets, even ride a BMX across a bridge, before zipping down one of our many ziplines. Results Before Rezgo, our booking system was very basic and not as user friendly as Rezgo. Customers had many problems attempting to book in, but with Rezgo this process has been streamlined. After viewing the Rezgo demo we were very impressed with the easy flow, layout and functions. Since signing up to Rezgo we have found the system extremely user friendly for us and for our customers. Our phone calls have reduced greatly due to the ease of making a booking via mobile, our most popular form of booking. And the automatic email reminders that you can schedule to go out to customers are also great. It’s a great advantage having a local contact in Rezgo support, as we get speedy responses if we have an issue. Through the back office, our staff have much more control over adapting schedules and changing bookings with little effort. Cancellation and reschedules can be completed at the click of a button. The amount of time we spend monitoring bookings has been reduced and Rezgo continues to work with us to improve and personalize our booking system. During the Covid pandemic, we’re reducing the necessity of paper handling by making use of online waivers. We’ve worked closely with Rezgo to ensure a smooth transition to paperless.

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