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SUCCESS STORY

Zipit Forest Adventures

zipit-forest-adventures

Overview

 

Zipit Forest Adventures opened its (and Ireland’s) first forest high ropes course at Lough Key Forest and Activity Park, Co. Roscommon in 2011. In 2013, we opened our second course in Tibradden Wood, Dublin 16 in the wonderful Dublin Mountains. Our third course in Farran Forest Park, Co. Cork opened for business in 2015.

Zipit is a treetop high ropes forest adventure park with a difference. A place for young and old, where children can let their imagination run wild and where adults can embrace their inner child. You can climb high into the treetops, swing into cargo nets, even ride a BMX across a bridge, before zipping down one of our many ziplines.

 

Results

 

Before Rezgo, our booking system was very basic and not as user friendly as Rezgo. Customers had many problems attempting to book in, but with Rezgo this process has been streamlined. After viewing the Rezgo demo we were very impressed with the easy flow, layout and functions.

Since signing up to Rezgo we have found the system extremely user friendly for us and for our customers. Our phone calls have reduced greatly due to the ease of making a booking via mobile, our most popular form of booking. And the automatic email reminders that you can schedule to go out to customers are also great.

It’s a great advantage having a local contact in Rezgo support, as we get speedy responses if we have an issue. Through the back office, our staff have much more control over adapting schedules and changing bookings with little effort. Cancellation and reschedules can be completed at the click of a button. The amount of time we spend monitoring bookings has been reduced and Rezgo continues to work with us to improve and personalize our booking system.

During the Covid pandemic, we’re reducing the necessity of paper handling by making use of online waivers. We’ve worked closely with Rezgo to ensure a smooth transition to paperless.

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