Search Icon

SUCCESS STORY

Atlantic Scuba Adventures

atlantic-scuba-adventures

Overview

 

Atlantic Scuba Adventures has been a leading diving and adventure company in Ireland for nearly three years. Situated along the captivating Atlantic coast, our company offers thrilling experiences for divers of all levels. With a strong emphasis on safety, sustainability and a passion for exploration, we specialize in providing unforgettable diving excursions that showcase the breathtaking marine life and underwater landscapes of the region.

 

Our experienced instructors and guides ensure that each adventure is not only exhilarating but also educational, offering insights into the wonders of the deep. From beginners to seasoned divers, we cater to diverse interests and abilities, providing tailored experiences that leave a lasting impression. 

 

Our commitment to providing exceptional experiences led us to seek a software solution that could efficiently manage our extensive range of courses and guides while eliminating the risk of overbooking.

 

 

Results

 

Rezgo’s booking systems have been a gamechanger for productivity and efficiency in the booking process for Atlantic Scuba Adventures. One of the biggest problems we struggled with prior to Rezgo was not being able to find a booking system that could reflect the variety of experiences an instructor could offer without risking a double booking.

 

Rezgo’s “resource” setting has resolved this important issue for us, meaning we can advertise maximum experiences without a risk of a double booking. 

 

I chose Rezgo for my business because of this, but also because of their incredible customer service. Naturally, in the early days there were some teething issues, but support was always available and quick to resolve with most queries in minutes and difficult ones in max a day.

 

I have been delighted by my experience thus far with Rezgo and would highly recommend them to niche businesses like ours who need very flexible booking system capabilities.

MORE SUCCESS STORIES

Don't Just Take Our Word For It

  • Adventure Company

    Zipit Forest Adventures

    Zipit Forest Adventures opened its (and Ireland’s) first forest high ropes course at Lough Key Forest and Activity Park, Co. Roscommon in 2011. In 2013, we opened our second course in Tibradden Wood, Dublin 16 in the wonderful Dublin Mountains. Our third course in Farran Forest Park, Co. Cork opened for business in 2015. Zipit is a treetop high ropes forest adventure park with a difference. A place for young and old, where children can let their imagination run wild and where adults can embrace their inner child. You can climb high into the treetops, swing into cargo nets, even ride a BMX across a bridge, before zipping down one of our many ziplines. Results Before Rezgo, our booking system was very basic and not as user friendly as Rezgo. Customers had many problems attempting to book in, but with Rezgo this process has been streamlined. After viewing the Rezgo demo we were very impressed with the easy flow, layout and functions. Since signing up to Rezgo we have found the system extremely user friendly for us and for our customers. Our phone calls have reduced greatly due to the ease of making a booking via mobile, our most popular form of booking. And the automatic email reminders that you can schedule to go out to customers are also great. It’s a great advantage having a local contact in Rezgo support, as we get speedy responses if we have an issue. Through the back office, our staff have much more control over adapting schedules and changing bookings with little effort. Cancellation and reschedules can be completed at the click of a button. The amount of time we spend monitoring bookings has been reduced and Rezgo continues to work with us to improve and personalize our booking system. During the Covid pandemic, we’re reducing the necessity of paper handling by making use of online waivers. We’ve worked closely with Rezgo to ensure a smooth transition to paperless.

    Read More
  • Ferry Company

    Doolin2Aran Ferries

    Doolin2Aran Ferries is a tourist ferry and boat trip service based in a little village on the west coast of Ireland. We provide comfortable eco-friendly sailings from Doolin to the nearby Aran Islands for a half-day or full-day, and to the world renown Cliffs of Moher for a short boat cruise, offering visitors a hugely rewarding Irish cultural experience. Our Cliffs Of Moher cruise gives access to the most spectacular views of the renowned Cliffs, away from crowds and traffic on land, with the best opportunities to see Puffins and the Sea Cave that featured in Harry Potter. As our business expanded, we invested in more vessels and to all 3 islands as well as to the cliffs. There were various different capacities on the vessels and sometimes even a different vessel with a different capacity making the return leg of a daytrip. There are various ways to sail, so there could be 32 different sailing options in 1 day! This made for a very complicated UX for our end user, and a lot of bookings ended up being taken over the phone or by several individual emails rather than a self-selection process on our website. Results From the outset, the Rezgo team took the time to learn what issues were important to us, to discover the major roadblocks and suggest solutions from their experience and knowledge of other businesses similar to ours around the world. We really felt that they were on our side and wanted us to succeed. The Rezgo software is very robust and easy to use and we immediately felt confident that it was a winner. The UX for the end customer improved beyond recognition and our online sales almost tripled in some periods, so that speaks volumes! Because the Rezgo backend dashboard is so user-friendly with customizable reports, even our less “techie” personnel felt confident in accessing data on-screen instantly. Rezgo has also given us the opportunity to expand our B2B business with easy 3rd party access for our larger tour operator clients.

    Read More
  • Sightseeing and Transportation

    Tofino Water Taxi

    Tofino Water Taxi has been operating a thriving water taxi service in Tofino, British Columbia for over 17 years. Nestled on the stunning Pacific coast, our company offers transportation services to remote islands, secluded natural hot springs and wildlife tours, allowing tourists and locals alike to explore the natural beauty of the region in an environmentally sustainable manner. Recognizing the growing demand for online bookings, we decided to invest in a booking system that could streamline our operations and enhance customer convenience. After careful research and consideration, we chose Rezgo as our preferred booking system provider. We were impressed by their local team, robust features, user-friendly interface, and reputation in the industry. Little did we know just how much of an impact this decision would have on our business. Results Since implementing Rezgo’s booking system into our operations, we have seen a significant increase in sales. The ease of use and accessibility of online bookings has attracted more customers than ever before. With just a few clicks, travelers can now secure their seats on our water taxis from anywhere at any time. In addition to boosting sales figures, Rezgo has also greatly improved efficiency within our company. The automated processes for managing reservations and tracking availability have eliminated double bookings or scheduling conflicts that used to take up much time when relying solely on manual systems. Overall, I couldn’t be happier with my decision to choose Rezgo as our booking system provider. Their flexible capabilities perfectly suit niche businesses like ours that require specific functionality when communicating with offline drivers. If you’re seeking an efficient and reliable solution for your booking needs, I highly recommend giving Rezgo a try. Thank you once again to the entire team at Rezgo for revolutionizing how Tofino Water Taxi operates its business – we are thrilled with results thus far!

    Read More