At Bible Tours, we’ve offered tours of the British Museum and other sites in London for many years, with the unique view of looking at things from a biblical and historical perspective.
Before Rezgo, we would create all bookings manually which was very labor intensive for us and our guests. Now guests can easily view all tours, languages, dates and times available. This has made the whole tour experience more enjoyable with an easy booking procedure. We have been with Rezgo for about 5 years and have no plans to change.
We chose Rezgo for its reasonable fees and great customer support. The interface is user friendly for guests and also our admin team. We’ve been particularly satisfied with the inventory management, which we have used to create tours in several languages. We are also very happy with the ease of adjusting bookings. If a customer needs to change their booking, this usually just takes one email request and our team can change the rest on Rezgo.
Rezgo was always happy to help us and work through any problems we had, such as very high traffic to our site. If we ever had urgent situations, Rezgo was normally able to help within minutes which was very impressive.
In 2020 we quickly changed to offer our tours virtually using Zoom video conferencing. Without Rezgo, it would have been very hard for us to adapt and create the virtual tour concept. We are pleased to say that many have enjoyed this opportunity with us, and we’ve been able to offer more languages and new tour themes too.
Doolin2Aran Ferries is a tourist ferry and boat trip service based in a little village on the west coast of Ireland. We provide comfortable eco-friendly sailings from Doolin to the nearby Aran Islands for a half-day or full-day, and to the world renown Cliffs of Moher for a short boat cruise, offering visitors a hugely rewarding Irish cultural experience. Our Cliffs Of Moher cruise gives access to the most spectacular views of the renowned Cliffs, away from crowds and traffic on land, with the best opportunities to see Puffins and the Sea Cave that featured in Harry Potter. As our business expanded, we invested in more vessels and to all 3 islands as well as to the cliffs. There were various different capacities on the vessels and sometimes even a different vessel with a different capacity making the return leg of a daytrip. There are various ways to sail, so there could be 32 different sailing options in 1 day! This made for a very complicated UX for our end user, and a lot of bookings ended up being taken over the phone or by several individual emails rather than a self-selection process on our website. Results From the outset, the Rezgo team took the time to learn what issues were important to us, to discover the major roadblocks and suggest solutions from their experience and knowledge of other businesses similar to ours around the world. We really felt that they were on our side and wanted us to succeed. The Rezgo software is very robust and easy to use and we immediately felt confident that it was a winner. The UX for the end customer improved beyond recognition and our online sales almost tripled in some periods, so that speaks volumes! Because the Rezgo backend dashboard is so user-friendly with customizable reports, even our less “techie” personnel felt confident in accessing data on-screen instantly. Rezgo has also given us the opportunity to expand our B2B business with easy 3rd party access for our larger tour operator clients.Read More
Waiatoto River Safari began in 1997. After selling the owner a plane and flight training him, he in turn taught us to jet boat, and we purchased the business in 2013 . We’re a passionate local husband-and-wife team with a background of commercial flying in beautiful New Zealand. Our tours are unique. You come with us and learn about our lives and our amazing area, we give you access to extremely beautiful nature in a comfortable and easy fashion. You leave with it being the best experience you have had in NZ. Having come from 13 years of business in aviation, we knew we had to find a really good booking system for activities that worked well for clients as well as for us. In NZ, the choice was very limited and the main challenge was to find one that worked as an online diary and calendar and could also let the world know we were here and ready to be booked online. Rezgo was our choice as it was cutting edge at that time because of its functionality for both front end and back end use. The cost to us was realistic, too, unlike other alternatives at that time. Results Rezgo allowed us to be seen on an international scale and also provide succinct online booking from our website that could also be booked on a mobile phone. Back then, this was a relatively new thing for activity providers, especially smaller ones due to high cost of what was on the current market here in NZ. One of the most important feature of Rezgo for us would have to be the customer service, which has always been top notch. Fast response, always ready to help. Also, Rezgo’s features are always advancing and keeping up with current technology. We especially like the payment gateway options and the ongoing commitment to teaming up with big agencies overseas like Viator.Read More
Founded in 1993 by Nancy and Peter Lang, Safari West Wildlife Preserve and African tent camp is one of the most extraordinary and exciting places located in Sonoma County, California. Safari West is a one-of-a-kind resort—accommodating both day guests and overnight visitors- there is no comparable property. We reward our guests with a high-quality wildlife adventure available nowhere else. We are the only wildlife experience in the area and the only preserve in the United States that combines education, tours, research, and overnight lodging near such an inspiring variety of exotic wildlife. There is no comparable property in North America. Before Rezgo, we had to manage our day guests on a beta tour scheduling system which did not have a fully integrated online reservation system with real time rates and availability. We were unable to book and sell our safari tours online. Unable to fully manage our in demand and sought-after tours and activities, we were experiencing reservation errors such as incorrect availability, double bookings, no shows and inaccurate guide scheduling, wrong dates, and uncollected payments. We desperately needed to transform our business and needed a robust tour scheduling software. Results The reason we chose Rezgo was, first and foremost, trust. We weren’t just looking for a vendor that could provide the scheduling and booking software. We were looking for an innovative partner. A partner that would follow through with what they say they could do—and provide us with solutions to expand our day-to-day booking operations. Rezgo is always willing to have honest and transparent conversations about what is going well and what is not. We rely on their team and Rezgo never disappoints us. They provided us with all the expertise and support we needed to get started—we knew with everything we had to gain; it was a no-brainer. Rezgo became an invaluable partner, and the value of that relationship is priceless. Rezgo improved our tour operation and reduced our operational costs which unquestionably increased sales and boosted overall revenue. But foremost it provided us with the guest service tools to streamline our reservation process and improve guest relations. Visitors to our website were easily converted into revenue through the online booking system. With Rezgo, we are always open for business. We were able to accept bookings and reservations online and able to manage our phone and in-person bookings with ease.Read More