Archive

Tag: customer support



Archive

Tag: customer support

SCA Updates for European Operators

As you are already aware the EU is implementing a new requirement for Secure Customer Authentication (SCA) for online payments.  The deadline for support by the banks for this enhanced authentication is Sept. 14, 2019. Rezgo is integrated with over 40+ payment gateways worldwide include many that support the European market.  We will be working […]
Written By | Rezgo Support

Minimize No-Shows With Six Simple Techniques

No matter how well you plan your tours and activities, there will always be factors out of your control — and we’re not just talking about the weather. As much as we love and rely on them, guests can also be the biggest headache in the business, particularly when they don’t bother to show up. […]
Written By | Nissa Campbell

How to Choose the Right Mobile Messaging Platform for Your Tour Company

Considering offering customer support through a messaging app like Messenger or WhatsApp? Wondering where to start? Unlike the decision to adopt a new social media platform, which might require a lot of careful considerations about your tour and activity company’s strengths, your choice of messaging platform should put one consideration above all: location, location, location. […]
Written By | Nissa Campbell

Mobile Messaging: The Growing Customer Service Channel You Might Be Missing

In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones, a full quarter of them never, ever used them for phone calls. If your customers aren’t willing to pick up the phone when they have a problem, how can you help them? Slowly, over email? […]
Written By | Nissa Campbell

Rezgo Forum on Getsatisfaction.com is Closed

Sniff sniff.  It is with some sadness that we let you know that the long standing Rezgo community on Getsatisfaction has closed permanently. <single tear drop flows down cheek> Earlier this month you may have noticed that the Rezgo community on Getsatisfaction closed down.  Unfortunately Getsatisfaction.com was no longer going to be upgrading the features […]
Written By | Rezgo

Improved Rezgo Support Process

As you may have noticed, we have started to phase out the use of the support email address as a means of managing support related issues with Rezgo.  Earlier this year we re-launched the Rezgo support website with a new support ticketing and tracking system.  The support website is built using responsive design, so you […]
Written By | Rezgo