Archive
Category: Articles
Archive
Category: Articles
How to Choose the Right Mobile Messaging Platform for Your Tour Company
Considering offering customer support through a messaging app like Messenger or WhatsApp? Wondering where to start? Unlike the decision to adopt a new social media platform, which might require a lot of careful considerations about your tour and activity company’s strengths, your choice of messaging platform should put one consideration above all: location, location, location. […]
Written By | Nissa Campbell
Mobile Messaging: The Growing Customer Service Channel You Might Be Missing
In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones, a full quarter of them never, ever used them for phone calls. If your customers aren’t willing to pick up the phone when they have a problem, how can you help them? Slowly, over email? […]
Written By | Nissa Campbell
Get No-Shows Under Control With These Pre-Tour Emails
Tired of dealing with no-shows? Rezgo makes it easy to take one of the biggest steps in keeping your customers’ attention: sending reminder emails before their booked tour or activity. If you’re going to schedule automated notification emails and SMSes in the hours, days and weeks leading up to an event, one big question remains: […]
Written By | Nissa Campbell
Rezgo 9.4: Pickup Locations, Scheduled Reports and More
Rezgo 9.4 has arrived, and it includes powerful new features to make your job easier. A comprehensive pick-up location system, scheduled reports, and application integrations are just a few of the features we’ve packed into this update. Pickup Locations If you provide transportation for your guests, Rezgo’s new Pickup Location system can help. First, you […]
Written By | Nissa Campbell
Raise Your Tour Marketing to New Heights With Drone Footage
When investing in footage for tourism marketing, you want shots that wow. Today, some of the most beautiful footage in the world comes from drones. They can get places even helicopters can’t, bringing spectacular birds-eye views, impossible trips into caves and wilderness – even underwater exploration. Just look at this gorgeous footage of Papua New […]
Written By | Nissa Campbell
How To Protect Your Tour Company from Chargebacks
Is your tour and activities company struggling with chargebacks? If so, you’re not alone. Everyone who does business online deals with chargebacks from time to time, and customers are becoming increasingly bold about seeking chargebacks for fraudulent reasons. When a customer goes to their bank or credit card provider for a chargeback rather than seeking […]
Written By | Nissa Campbell
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