Search Icon

SUCCESS STORY

Chukka Caribbean Adventures

chukka-caribbean-adventures

Overview

 

Chukka began in 1983 when an idea for a tour was born after visitors were encouraged to enjoy swimming the polo ponies in the warm Caribbean Sea. The combination of the scenic ride along a spectacular coast and a thrilling swim on horseback proved to be a launching pad for the company. Today, Chukka delivers over 750,000 tour experiences annually through roughly 85 tour packages across 15 independent excursion locations in Jamaica, Belize, Dominican Republic, Turks & Caicos and Barbados.

 

Chukka excels at showcasing the natural side of the Caribbean through unique value-added experiences. We however struggled with our booking system. We lacked a proper online presence and had almost close to zero website sales. Inefficiency was the norm as our sales process was quite manual and tedious.

 

Our existing booking system was inconsistent, lacked flexibility and didn’t allow us to connect to the outside world. Our team faced daily frustrations as we were constantly facing system outages, restoration of data, manual updates and delays due technical support.

 

Results

 

Approximately 10 years ago we had reached a peak of challenges and needed to find a partner who could help us to take charge of our booking process with a dynamic system. We went to the market with a RFP and engaged numerous developers but none seemed to have the experience and forward thinking for our industry. After many months we stumbled upon Rezgo’s website, they offered an immediate signup, no hassle and I could test it quickly without having to commit.

Within a few hours of signup I recognized that there was definitely a partnership brewing. I reached out to the company and the CEO at the time emailed me back the same day. Now that, I thought, was the right way to begin a relationship that has lasted close to 10 years.

 

Over the next few months and a few trips to Jamaica the team helped us to not only understand how Rezgo works but also gave us insight in how we could tweak our business process to maximize Rezgo’s potential.

 

Since then, we have built our entire booking process, systems and sales departments around Rezgo, from our now big presence online with direct web sales to dynamic capacity management to reseller connections and API integrations. Rezgo has allowed us to get away from having a Reservations department locked away in a building to having our sales reps having the ability to make a booking, check availability at anytime, anywhere.

 

With COVID-19, we’ve been able to utilize the check-in and electronic waiver features that have greatly improved our paperless environment.

MORE SUCCESS STORIES

Don't Just Take Our Word For It

  • Kayaking

    Atlantic Sea Kayaking

    At Atlantic Sea Kayaking, we’ve been offering unforgettable kayaking experiences on the stunning west coast of Ireland for over 25 years. Our passion is sharing the beauty and tranquillity of our local waters with adventurers from all over the world. We provide a wide variety of tours, from serene moonlight paddles and wildlife encounters to exhilarating open water sea kayaking adventures. Whether you’re an experienced kayaker or a first-timer, our highly trained guides ensure that every tour is tailored to your abilities, offering both safety and adventure. Results A few months back, we switched from WooCommerce to Rezgo, and it’s been a total game-changer for us. Before that, we were spending hours on bookings, sorting payments, sending out notifications, and chasing after customers for simple things such as waivers. One of the biggest advantages of Rezgo has been its ease of use. The platform effortlessly integrates into our daily operations, simplifying processes that once seemed overwhelming. It’s clear that Rezgo was designed with tour operators like us in mind. The support we’ve received from Rezgo has been top-class. From the very first demo and local support, the team is always on hand. We know that no booking system is perfect for everyone, but Rezgo has really shown they’re dedicated to working with us as genuine partners. They’re always keen to hear our feedback and are constantly improving the system to suit our needs. The Rezgo team has really gone above and beyond for us, and we couldn’t be happier with their support so far.

    Read More
  • Ferry Company

    Doolin2Aran Ferries

    Doolin2Aran Ferries is a tourist ferry and boat trip service based in a little village on the west coast of Ireland. We provide comfortable eco-friendly sailings from Doolin to the nearby Aran Islands for a half-day or full-day, and to the world renown Cliffs of Moher for a short boat cruise, offering visitors a hugely rewarding Irish cultural experience. Our Cliffs Of Moher cruise gives access to the most spectacular views of the renowned Cliffs, away from crowds and traffic on land, with the best opportunities to see Puffins and the Sea Cave that featured in Harry Potter. As our business expanded, we invested in more vessels and to all 3 islands as well as to the cliffs. There were various different capacities on the vessels and sometimes even a different vessel with a different capacity making the return leg of a daytrip. There are various ways to sail, so there could be 32 different sailing options in 1 day! This made for a very complicated UX for our end user, and a lot of bookings ended up being taken over the phone or by several individual emails rather than a self-selection process on our website. Results From the outset, the Rezgo team took the time to learn what issues were important to us, to discover the major roadblocks and suggest solutions from their experience and knowledge of other businesses similar to ours around the world. We really felt that they were on our side and wanted us to succeed. The Rezgo software is very robust and easy to use and we immediately felt confident that it was a winner. The UX for the end customer improved beyond recognition and our online sales almost tripled in some periods, so that speaks volumes! Because the Rezgo backend dashboard is so user-friendly with customizable reports, even our less “techie” personnel felt confident in accessing data on-screen instantly. Rezgo has also given us the opportunity to expand our B2B business with easy 3rd party access for our larger tour operator clients.

    Read More
  • In-person Classes and Online Learning

    Ocean Wise

    Ocean Wise is a globally focused conservation organization on a mission to protect and restore the world’s oceans. Through research, education, direct-action conservation and field projects, we empower communities to take action for ocean health. Our past booking system was very clunky. Prior to Rezgo, we were unable to customise bookings, or change many details at all! Rezgo gives a lot more in-built analytics that enable us to know more about our customers Results Rezgo is full of options to make customising bookings and making payments easy. Cool and quick – like a racing penguin! Switching has saved us an incredible amount of time throughout the booking process, especially with custom or unique bookings. It is extremely user friendly and makes visualising bookings a lot faster and easier. Rezgo makes bookings a breeze with so many customisation options. The customisations make the booking process extremely time efficient and allow for staff to focus on other things. Rezgo staff and customer service has been amazing. They find ways to go above and beyond in support with any difficulties or unique needs. Rezgo has lots of tools to make the process so much more efficient, such as ‘Rules’ to easily control when an offering can or can’t be booked. This has saved a lot of time and made for a much smoother experience. Receiving payments has become so much simpler since switching to Rezgo. The best part is it is secure and simple for our customers.

    Read More