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How to require a cancellation reason

in Settings Tags: General Settings

If you’d like your staff to always enter a reason for a booking cancellation, you can enable that as a setting.

First, navigate to Settings > General Settings in the main menu.

1. Under Other Settings, click the Cancellation Reason dropdown.

2. Select Cancellation reason is required.

3. Click Save Changes.

Your company’s users will no longer be able to set a booking’s status to cancelled without entering a reason.

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