Want to give your customers the opportunity to tip your staff? You can enable tip support for transactions.
First, navigate to Settings > System Configuration.
Click the Collect Tips dropdown under the Transactions heading.
There are three types of tips you can request during your customers’ transactions:
- Percentage tips: The customer can choose or enter a percentage of their total bill to pay as an additional tip.
- Fixed value tips: The customer can choose or enter the amount of money they’d like to pay as an additional tip.
- Flexible tips: Depending on the value of the customer’s booking, they can pay a percentage or a fixed amount.
Percentage Tips:
1. Select Request percentage tips.
2. Select where the tips should be offered (1). You can choose any or all of EMV transactions, front-end bookings, and payment requests.
3. Enter 3 percentage options under Percent Suggestions, separated by a comma (2). For example, entering “10, 15, 20” would mean customers will be given suggestions of 10%, 15% or 20% tips.
Fixed Value Tips:
1. Select Request fixed value tips.
2. Select where the tips should be offered (1). You can choose any or all of EMV transactions, front-end bookings, and payment requests.
3. Enter three suggestions for fixed amount, separated by a comma (2). For example, entering “5, 10, 15” would mean customers will be given suggestions of $5, $10, or $15 tips if your account uses dollars, or 5, 10, 15 of your account’s currency.
Flexible Tips:
1. Select Request fixed OR percentage tips at different amounts.
2. Select where the tips should be offered (1). You can choose any or all of EMV transactions, front-end bookings, and payment requests.
3. Enter 3 percentage options under Percent Suggestions, separated by a comma (2). For example, entering “10, 15, 20” would mean customers will be given suggestions of 10%, 15% or 20% tips.
4. Enter the threshold where percentage tips should switch to fixed value tips (3). If the customer’s purchase is under this amount, they’ll be recommended a fixed value tip. If it’s over this amount, they’ll be recommended a percentage tip.
5. Enter three suggestions for fixed amount, separated by a comma (4). For example, entering “5, 10, 15” would mean customers will be given suggestions of $5, $10, or $15 tips if your account uses dollars, or 5, 10, 15 of your account’s currency.