in PaymentsSettings
Tags: System Settings

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Want to give your customers the opportunity to tip your staff? You can enable tip support for transactions.

First, navigate to Settings > System Configuration.

Click the Collect Tips dropdown under the Transactions heading.

There are three types of tips you can request during your customers’ transactions:

  • Percentage tips: The customer can choose or enter a percentage of their total bill to pay as an additional tip.
  • Fixed value tips: The customer can choose or enter the amount of money they’d like to pay as an additional tip.
  • Flexible tips: Depending on the value of the customer’s booking, they can pay a percentage or a fixed amount.

Percentage Tips:

1. Select Request percentage tips.

2. Select where the tips should be offered (1). You can choose any or all of EMV transactions, front-end bookings, and payment requests.

3. Enter 3 percentage options under Percent Suggestions, separated by a comma (2). For example, entering “10, 15, 20” would mean customers will be given suggestions of 10%, 15% or 20% tips.

Fixed Value Tips:

1. Select Request fixed value tips.

2. Select where the tips should be offered (1). You can choose any or all of EMV transactions, front-end bookings, and payment requests.

3. Enter three suggestions for fixed amount, separated by a comma (2). For example, entering “5, 10, 15” would mean customers will be given suggestions of $5, $10, or $15 tips if your account uses dollars, or 5, 10, 15 of your account’s currency.

Flexible Tips:

1. Select Request fixed OR percentage tips at different amounts.

2. Select where the tips should be offered (1). You can choose any or all of EMV transactions, front-end bookings, and payment requests.

3. Enter 3 percentage options under Percent Suggestions, separated by a comma (2). For example, entering “10, 15, 20” would mean customers will be given suggestions of 10%, 15% or 20% tips.

4. Enter the threshold where percentage tips should switch to fixed value tips (3). If the customer’s purchase is under this amount, they’ll be recommended a fixed value tip. If it’s over this amount, they’ll be recommended a percentage tip.

5. Enter three suggestions for fixed amount, separated by a comma (4). For example, entering “5, 10, 15” would mean customers will be given suggestions of $5, $10, or $15 tips if your account uses dollars, or 5, 10, 15 of your account’s currency.