Direct Integration with Viator
When a customer books your tours or activities on Viator or through the TripAdvisor Book Now, the booking is pushed directly to your Rezgo account. In addition, Viator checks your availability in real-time to make sure that you have the space available for the customer who is booking.
Why Sell through Viator?
Reach over 340 Million international customers, 3000 partner websites, and 175,000 travel agents through Viator and TripAdvisor.
Guaranteed exposure on TripAdvisor in the attractions and activities listings with the new Book Now feature and exclusive placements.
Provide Viator with net rates based on your best published rates. Viator adds a mark-up and sells directly to travellers. They make money only when they sell your tours or activities.
Viator pays you electronically directly into your banking institution based on the travellers date of travel. No need for invoices or sending paper vouchers.
Important things to remember!
Not your customers
Customers booked through Viator/TripAdvisor do not belong to you contractually. You will not be able to contact them directly or market to them once they have experienced your tour or activity.
Customers on TripAdvisor are encouraged to book through Viator and not directly with your website. In addition, TripAdvisor has the right to use your trademarks and brand in online advertising, which means they can compete with you on direct searches.
No price control
The net rates you provide to Viator have to be your best rates available at any given time, which means if you make a deal with a partner for special net rate, you must provide that same rate to Viator, reducing your ability to control your pricing through specific channels.
Viator and other resellers only drive 3-4% of total revenues for most businesses and they come with a heavy commission. Don’t rely on them for your sales, they should only be used for incremental revenues. Your direct sales are your best sales!
Know before you sign up!
Before you sign-up with Viator/TripAdvisor Experiences, ask for and read their latest provider terms and conditions. It contains terms that greatly affect your business. Be sure to understand them fully before agreeing to them.
Getting Ready to Sell through Viator
Know the facts. Only 3-4% of total revenues are generated by resellers like Viator. They will likely not have a significant impact on your business other than incremental income. Make sure to focus on your direct sales first.
In order to sell your tours and activities through Viator, you will need to make sure that you have your inventory set-up correctly in Rezgo and that you are able to provide Viator with net rates. Once you feel you are ready to have Viator sell your tours or activities, you can sign-up for Viator and begin the connection process. This process requires several people to be involved on the Viator/TripAdvisor side and can take several weeks or longer to complete.
How Viator & Rezgo Work Together
- Customer visits TripAdvisor and finds your tour or activity.
- The customer is encouraged to book with TripAdvisor and not your website.
- Customer selects a date and Viator checks your Rezgo account for availability and sends the results to the customer.
- When the customer books your tour, they pay Viator directly.
- Viator sends the confirmed booking to your Rezgo account. The booking shows up in your account as having originated from Viator.
Drive direct bookings.
Find out how!
See why businesses around the World already trust Rezgo.