CUSTOMER CARE
Impress At Every Turn
Your booking software shouldn’t just make it easier for you to manage your operations. It should be a stepping stone to a superior customer experience.
Rezgo makes the path to purchase smooth and simple while providing the tools to allow you to delight guests. Custom questions for a more personalized activity, quick and easy check-ins and convenient ticketing options are just some of the ways you can impress your guests every step of the way.
PROTECT YOUR CUSTOMERS
Guest Safety And Security
The safety of your guests is of the utmost importance, from their health and well-being to their data.
With industry-leading security at every level, Rezgo helps you protect your most valuable assets: your customers.
Automated Messaging
Inform your guests of everything they need to know without lifting a finger.
Payment Requests
No more taking credit cards over the phone. With Rezgo, you can send a secure online payment request for any booking.
Touchless Interactions
Let your customers pay, interact and sign waivers on their own devices.
Custom Notifications
When the unexpected happens, easily notify all your guests by email or SMS.
Data Security
Protect your customers’ data with industry-leading data security standards.
SEAMLESS INTERACTIONS
Customer Service
Rezgo’s benefits don’t stop when a booking is made. Every step of the customer experience is enhanced with features designed to delight your guests.
Instant Check-In
With several paths to speedy check-ins, there’s a solution that suits your business.
Dynamic Manifest
At-a-glance, interactive information about every guest for any event.
Ticketing
Customizable print and mobile tickets or vouchers for groups of any size.
Pickup Locations
Let your guests choose the best place to be picked up from the locations you have to offer.
Automated Notifications
Prompt satisfied customers to leave reviews with friendly, automated emails.
Easy Replies
Show that you care with thoughtful replies published with your public reviews.
Verified Bookings
Review requests only go out to verified customers, so don’t worry about fake reviews.
Review Control
You’re always free to hide inappropriate review content or prevent requests from going out to particular customers.
Complete Security
We maintain rigorous security standards for our software and our policies to ensure the safety of data entrusted to us by you and your customers. Rezgo is fully PCI compliant, and that’s just the start of our commitment to keeping your data and payments safe and fraud-free.
Unmatched Reliability
With layers of redundancy and infrastructure designed for speed, security and responsiveness, Rezgo is always here when you need it, offering unrivaled uptime and service your business can rely on in every situation.
Personalized Support
At Rezgo, we have an in-house team of experts ready to offer direct support, customer success specialists to help you get the most out of your account, and a comprehensive knowledgebase for instructions at your fingertips.
FAQ
Any Questions?
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Can I send automated booking confirmations and reminders to my guests?
Yes. Rezgo makes sending automated confirmations and reminders simple. Guests instantly receive their receipts and tickets when they book online, and you can set up additional notifications based on factors like how close the booking date is or whether waivers are complete. For last-minute changes or updates, you can quickly message an entire event group, keeping everyone informed without any extra effort.
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How does Rezgo keep my customer data secure?
Rezgo takes customer data security seriously, following the same PCI standards trusted by banks and other highly secure businesses. We never see your customers’ credit card information, and our staff only has access to the information they need to do their jobs. Our systems and internal processes are built to meet industry-leading security standards, giving you peace of mind.
Security isn’t just about external threats, though. Internal access matters too, which is why we recommend unique user accounts and strong passwords for everyone on your team. Unlike many booking systems, Rezgo doesn’t charge for extra users, so you can safely give your staff the access they need without compromise. With these protections and our robust security tools, your customer data stays secure, and you stay in control.
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Can I store and access digital waivers in Rezgo?
We know waivers are extremely important to the safety of your business, so we’ve made Rezgo’s digital waivers a seamless process. You can collect waivers automatically when a customer books online, or use a signature tablet on-site to gather them in person.
Once signed, waivers are securely stored with the relevant booking. If a waiver is signed separately, it’s saved in a central pool so you can attach it to the correct booking later. This ensures every waiver is organized, easy to find, and ready when you need it, helping you keep your business safe without extra hassle.
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How does Rezgo help reduce no-shows?
Rezgo helps minimize no-shows so your tours and activities run more smoothly. Automated notifications and reminders keep guests engaged, and easy group messaging lets you send last-minute updates or friendly day-of nudges. You’ll also have flexible options for deposits and cancellation policies to ensure guests are committed to their bookings. For added protection, optional refund coverage allows guests to handle unexpected emergencies without impacting your bottom line. Together, these tools help keep your bookings secure and your schedule on track.