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How to refund a contract pricing booking

in Bookings Tags: Bookings DetailsEdit Bookings

When you use contact pricing on a booking, the refund process changes slightly. Depending on your company’s procedures, you may need to take one of these additional steps.

Disable Contract Pricing

If you need to disable the booking’s contract pricing entirely, navigate to the booking’s edit page.

1. Click Using Contract Pricing

2. Click Revert to Retail Pricing.

3. Click OK.

As you can see, the partner payment has been cancelled out with a credit, while the customer’s cash payment is still applied. That leaves a remaining balance that will need to either be cancelled or paid by the customer.

If you cancel the booking, the customer’s existing payment may need to be refunded.

Removing Partner Payment

If you need to remove the partner payment without disabling contract pricing, you can do so from the booking’s details page.

Click the trash button next to the partner payment.

This will remove the partner payment, leaving a balance. It will need to either be cancelled or paid by the customer.

If you cancel the booking, the customer’s existing payment may need to be refunded.

Cancelling and refunding only the customer’s portion

If the partner payment and contract pricing should remain but the customer’s portion of the payment should be refunded, cancel the booking and complete a partial refund for the customer’s portion.

This will leave a negative balance for the partner’s payment that may need to be resolved according to your company’s policies.

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