powering tour and activity businesses worldwide

Bambora

in Payment Gateways Tags: Payments Settings

Founded in 2015, Bambora is a collection of companies with decades of experience in the payments industry. Now a global presence, with over 600 employees in 64 markets, Bambora processes over $47 billion USD per year.

Bambora North America is responsible for processing 30% of all e-commerce in Canada and has equally ambitious goals for the US market. Bambora helps all businesses grow, with simple and secure payment tools.

Rezgo currently integrates into Bambora by way of their direct payment method. This provides a seamless checkout for your customers and fully integrates into the back-office app. The integration also allows you to offer your customers the ability to pay in part, or in full at the time of booking.

Sign-up with Bambora

You can register for an account with Bambora by phone by calling 1-888-472-0811. Be sure to mention Rezgo when you call.

Once your merchant account has been set up with Bambora, you will receive a username and password to log in and manage your Bambora account over the Web as well as a merchant ID for your account.

Set-up Your Credentials

Once you’ve registered for your Bambora account, you will receive a merchant ID number from Bambora. You will need this merchant ID number in order to integrate your Beanstream account with your Rezgo account.  In order to activate your Bambora gateway, you will need the following credentials:

  • merchant ID
  • username
  • password

The username and password that you use to connect to your Bambora account are the credentials you set up in your Bambora order settings.  To set-up your connection credentials, navigate to administration > account settings > order settings.  Look for the following section on the order settings page and create your username and password.  DO NOT USE SPECIAL CHARACTERS IN THESE FIELDS.

beanstream-use-order-settings-credentials

If you try to use your regular administration username and password, you will lock yourself out of your account after 3 failed attempts.  If you receive the following error:


"Bambora responded: Authorization Failed %2D Access lockout contact support"

Wait 15 minutes and then try to connect using the correct credentials.

IMPORTANT NOTE REGARDING HASH VALIDATION
Please note that you must make sure that you disable HASH settings in your Beanstream account.

hash-value-option

To turn it off you need to log in to the online Bambora account at https://www.bambora.com/admin and navigate to administration > account settings > order settings. Uncheck the checkbox labled "Require hash validation" and click UPDATE at the bottom of the page.

Attach the Gateway to Rezgo

Copy and paste your credentials into your Rezgo account by following these instructions:

1. Navigate to Settings > Payment Methods in the Rezgo admin interface.

2. Click Use a Payment Gateway under the Accept Credit Cards heading.

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3. Select Bambora from the list of supported gateways.

4. Enter your Merchant ID (1), Merchant Username (2), and Merchant Password (3) in the appropriate fields. Select the credit cards you wish to accept (4).

5. Click Attach Account (5).

If successful, the system will show the following success message:

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Required Settings

By default, Bambora requires full address information to be submitted for every transaction, including billing phone number. Address verification will often cause problems during the payment process because of incorrect formatting of address information.  To avoid issues with AVS, contact Beanstream and request that AVS be turned off for your account.

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