What is an Agency Agreement? A contract between a travel agent and a tour or activity operator setting out the…
What is an Agent? An individual or business entity who has the authority to act on behalf of another individual…
What are Comps? Tours or activities that are provided free of charge, usually for promotional or marketing purposes. Comps are…
What is a Concierge? French term for staff member of a hotel generally responsible for parking, luggage, general guest services,…
What is a DMC? Acronym for Destination Management Company. A for-profit organization that promotes and sells services in a specific…
What is a GDS? Acronym for Global Distribution System is a network operated by a company that enables automated transactions…
What is an Incoming Tour Operator? A person or organization providing local services for tourists in a destination, such as…
What is the Net Rate? The rate at which a tour operator sells their tour or activity to a wholesaler…
What is an OTA? Acronym for Online Travel Agency. An OTA is a travel website that specializes in the sale…