What is a Tour Operator? Tour Operator is a general term used to describe a number of different tour related…

What is an OTA? Acronym for Online Travel Agency.  An OTA is a travel website that specializes in the sale…

What is a Concierge? French term for staff member of a hotel generally responsible for parking, luggage, general guest services,…

What is an Incoming Tour Operator? A person or organization providing local services for tourists in a destination, such as…

What is an Agency Agreement? A contract between a travel agent and a tour or activity operator setting out the…

What is a GDS? Acronym for Global Distribution System is a network operated by a company that enables automated transactions…