What is an Experience operator? An experience operator is any business that provides an experience related service to travellers or…

What is a supplier? The term "supplier" in the context of the tour and activity or experiences industry, refers to…

What is a CRS? Acronym for Computerized Reservation System.  A computer based electronic data system that allows a provider (traditionally…

What is Yield Management? The concepts and techniques concerning the maximization of profit or revenue as well as the development…

What is an Overbooking? Reservation of more seats by a tour operator than are actually available, sometimes done deliberately to…

What is a Group Rate? A negotiated rate for a party, event, convention, or other organized group.  The group rate…