What is an Add-on? Optional tour features that are not included in the base tour price, such as meals, upgrades,…

What is a CRS? Acronym for Computerized Reservation System.  A computer based electronic data system that allows a provider (traditionally…

What is an Experience operator? An experience operator is any business that provides an experience related service to travellers or…

What is a Group Rate? A negotiated rate for a party, event, convention, or other organized group.  The group rate…

What is an Overbooking? Reservation of more seats by a tour operator than are actually available, sometimes done deliberately to…

What is a Rule? One of a set of principles or regulations that controls the way pricing or inventory is…

What is a supplier? The term "supplier" in the context of the tour and activity or experiences industry, refers to…

What is a Tour Option? A version of the tour or activity that a customer can actually book.  In most…

What is Yield Management? The concepts and techniques concerning the maximization of profit or revenue as well as the development…