Considering offering customer support through a messaging app like Messenger or WhatsApp? Wondering where to start? Unlike the decision to…
Is your tour company ready to take the next step to success on your path to becoming a 7-figure business?
In 2016, The Guardian published a statistic that alarmed customer-centric companies everywhere: while 75 percent of UK adults owned smartphones,…
Online bookings are increasingly the main way customers connect with tour and activity providers, but booking online does require trust. Here's…
Booking can be a real exercise in trust for new customers. They're handing over hard-earned money for a promise that…
Crafting a good cancellation policy can be a bit of a tightrope. Too strict, and you might scare customers off…
