Legal

Important terms and conditions and privacy information.

Terms of Use

By becoming a Rezgo member and using the Rezgo service (Service), you are agreeing to be bound by the following terms and conditions (Terms of Service). Any new features or tools which are added to the current Service shall be also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time at: http://www.rezgo.com/about/legal. Sentias reserves the right to update and change the Terms of Service by posting updates and changes to Rezgo website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Account Terms:

1. You must be 18 years or older to use this Service.
2. You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.
3. You are responsible for keeping your password secure. Rezgo cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
4. You may not use Rezgo service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of Canada and the Province of British Columbia.
5. You are responsible for all activity and content (data, graphics, photos, links) that is uploaded under your Rezgo account.
6. You must not transmit any worms or viruses or any code of a destructive nature.
7. A breach or violation of any of the Account Terms as determined in the sole discretion of Sentias will result in an immediate termination of your services.

General Conditions:

You must read, agree with and accept all of the terms and conditions contained in this User Agreement and the Privacy Policy before you may become a member of Rezgo.

1. Your use of the Service is at your sole risk. The Service is provided on an as is and as available basis without any warranty or condition, express, implied or statutory.
2. Sentias does not warrant that the service will be uninterrupted, timely, secure, or error-free.
3. Sentias does not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
4. You understand that your Content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.
5. We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any partys intellectual property or these Terms of Service.
6. Rezgo does not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the website or that the service will meet your expectations, or that any errors in the Service will be corrected.
8. You expressly understand and agree that Rezgo shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.
9. In no event shall Rezgo or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.
10. Technical support is only available via email.
11. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Rezgo.
12. Verbal or written abuse of any kind (including threats of abuse or retribution) of any Rezgo customer, Rezgo employee, member, or officer will result in immediate account termination.
13. We do not claim any intellectual property rights over the material you provide to Rezgo service. All material you upload remains yours. You can remove your Rezgo store at any time by deleting your account. This will also remove all content you have stored on the Service.
14. By uploading images and item description content to Rezgo, you agree to allow other internet users to view them and you agree to allow Rezgo to display and store them and you agree that Rezgo can, at any time, review all the content submitted by you to its Service.
15. The failure of Rezgo to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Rezgo and govern your use of the Service, superseding any prior agreements between you and Sentias (including, but not limited to, any prior versions of the Terms of Service).
16. You retain ownership over all content that you submit to a Rezgo store however, by making your store public, you agree to allow others to view your content.
17. Sentias does not pre-screen Content and it is in their sole discretion to refuse or remove any Content that is available via the Service.
18. Questions about the Terms of Service should be sent to support[at]rezgo[dot]com.
19. We reserve the right to modify or terminate the Service for any reason, without notice at any time.
20. We reserve the right to refuse service to anyone for any reason at any time.

Accepting Online Payments

1. If you use a supported payment gateway, Rezgo will not capture or store credit card information for the purposes of authorizing payments using a manual device.
2. Rezgo gives you the ability to accept online payments via credit cards without using a supported payment gateway. You understand that should you choose to accept credit card information, you agree to follow all merchant rules pertaining to your use of the credit card information. Rezgo strongly discourages the use of offline processing.
3. You agree that Rezgo is not responsible or liable for storing credit card information on your behalf and that if you choose to capture credit card information (including CVV) that you do so at your own risk and that you may be in direct violation of your merchant rules.

Payment of Fees:

1. A valid credit card is required for Rezgo Pro Members and for members who wish to use the Rezgo distribution network. Free accounts are not required to provide a credit card number.
2. The service will be billed in 30 day intervals. When your billing period you will be sent an invoice via email. The credit card on file will be charged automatically on your billing date.
3. When a booking is made through a distribution partner, Rezgo will attempt to charge the 5% transaction fee to your credit card on file. Once the charge has been made, the booking will be sent directly to your merchant gateway for payment. If the transaction fee charge fails, your booking will be lost.
3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only Canadian (federal or provincial) taxes.

Cancellation and Termination:

1. You may cancel your account at anytime by emailing support[at]rezgo[dot]com.
2. Once your account is cancelled all of your Content will be immediately deleted from the Service. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
3. If you cancel the Service in the middle of the month, you will receive one final invoice via email. Once that invoice has been paid you will not be charged again.
4. We reserve the right to modify or terminate Rezgo service for any reason, without notice at any time.
5. Fraud: Without limiting any other remedies, Rezgo may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.

Modifications to the Service and Prices:

1. Prices for using Rezgo are subject to change upon 14 days notice from Rezgo. Such notice may be provided at any time by posting the changes to Rezgo Site (www.rezgo.com) or the administration menu of your Rezgo account via an announcement.
2. Sentias reserves the right at any time to time to modify or discontinue, the Service (or any part thereof) with or without notice.
3. Rezgo shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Last Modified: July 25, 2008

Privacy Policy

Rezgo is committed to protecting the privacy of its clients, employees and other individuals served by or providing services to Rezgo. The proper safeguarding of all personal information collected in the course of Rezgo’s day-to-day activities is the cornerstone of this commitment. Personal information is any information that identifies and individual, or by which an individual’s identity could be deduced.

Rezgo adheres to the principles of the Canadian Standards Association Model Code for the Protection of Personal Information as well as those embodied in applicable privacy legislation to ensure that all information is properly collected, used only for the purpose for which it was collected, and disposed of in a safe and timely manner when it is no longer needed.

Our Ten Privacy Principles

1. Accountability

Rezgo is responsible for maintaining and protecting the personal information under its control. Rezgo has appointed a Privacy Officer who is responsible for ensuring Rezgo’s compliance with its privacy obligations.

2. Identifying Purposes

Rezgo provides a reservation system to travel businesses. Rezgo collects personal information in order to provide these services, establish and maintain client lists and records, establish and maintain mailing lists, identify fraud or error, to ensure regulatory compliance, for internal accounting and administration and servicing our relationship with our customers by communicating updates on promotions and services and performing market research.

Rezgo also collects personal information from its employees for the purposes of establishing, maintaining or terminating the employment relationship including managing payroll, benefits, employee performance evaluations, making recruitment and selection decisions, and to meet legal, security or regulatory requirements.

Rezgo shall identify the purposes for which it is collecting personal information before this information is collected. If Rezgo wishes to use personal information for a purpose not contemplated at the time of collection, the individual’s consent will be sought in advance.

3. Consent

Individuals shall be informed and their consent obtained for the collection, use and disclosure of their personal information, except where otherwise required or permitted by law. When it is appropriate, the written consent of the individual shall be obtained (i.e. by mail, email or fax). Sometimes, an individuals consent may be obtained verbally or implied through their conduct with Rezgo (i.e. if subscribing to a service, consent to collect the personal information necessary to obtain such service will be implied).

As well, Rezgo may periodically request written confirmation from an individual that the information collected and maintained by Rezgo is up to date and accurate. Rezgo, at its option, may also ensure that it has continuing consent to use and retain personal information.

Rezgo will disclose personal information, without notice and without consent, only if required to do so by law or in the good faith belief that such action is necessary to:

a) cooperate with regulatory bodies and law enforcement officials to conform to obligations imposed by law or statute;
b) meet an emergency need; or
c) as required pursuant to an investigation.

Rezgo primarily acts in the capacity of an agent and accordingly must disclose personal information to other companies that are involved in providing travel services and products to our clients in which case Rezgo will rely upon the express or implied consent discussed above. Companies registered in the United States may be required to provide information under the USA PATRIOT Act H.R. 3162. These third parties are required by Rezgo to safeguard the personal information and are not permitted to use it for any other purpose.

4. Limiting Collection

Rezgo shall only collect the personal information that is required to meet the purposes identified by Rezgo. Rezgo is committed to collecting personal information in a fair, open and lawful manner. For this reason, Rezgo does not indiscriminately collect personal information.

5. Limiting Use, Disclosure and Retention

Rezgo does not use personal information for purposes other than those for which it was originally collected, unless it has first obtained the consent of the person from whom such information was received. Rezgo retains personal information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected.

6. Accuracy

Personal information shall be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purpose for which it was collected.

7. Safeguards

Personal information shall be protected by security safeguards appropriate to the sensitivity of the personal information. Rezgo’s security safeguards include premises security, locked file cabinets, restricted access to files containing personal information, technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access, internal passwords and security policies to control access to the Rezgo network and software policy prohibitions against unauthorized use or disclosure.

If Rezgo uses the services of any third parties to process personal information, Rezgo will enter into legal agreements that require them to protect this personal information in a manner acceptable to Rezgo. In entering into these legal agreements, Rezgo does not transfer any interest in this personal information to them. Rather, the purpose of these legal agreements is to ensure that the personal information delivered to third parties is maintained at a level of security equal to that proved by Rezgo under this Policy.

Rezgo will also do its best to ensure that any of its employees who deal with personal information are properly trained and are aware of the necessary and appropriate measures required to protect personal information.

Rezgo’s website may contain links to other sites. Rezgo is not responsible for the privacy practices or the content of such websites and encourages users to read the privacy statements of any such sites. Clients are reminded that no data transmission is 100% secure over the Internet.

8. Openness

Rezgo shall make available to individuals on whom it may keep records, all relevant information about Rezgo’s policies and practices that apply to the management of their personal information. This policy is available on our website at www.rezgo.com and can be accessed at any time.

9. Individual Access

Upon request, Rezgo will inform an individual if Rezgo has any personal information about the individual under its care and control, as well as provide the individual with details about such personal information. Rezgo reserves the right to confirm the identity of the person seeking access to personal information before complying with any access request. In responding to an access request, Rezgo may charge a reasonable fee.

Rezgo is also committed to ensuring the personal information that is collected and maintained is accurate. An individual may challenge the completeness of the personal information under Rezgo’s care and control. Where an individual successfully demonstrates that an error in the accuracy or completeness of their personal information exists, Rezgo will amend the personal information accordingly.

Rezgo may deny access to personal information when denial of access is required or authorized by law. Possible reasons for denying access to personal information include when granting access would have an unreasonable impact on other people’s privacy to protect Rezgo’s rights and property where the request is frivolous or vexatious.

If Rezgo is unable to provide access to all of the personal information it holds about an individual, then the reasons for the denial of access will be provided to the individual.

Requests for access to an individuals personal information shall be made to the Privacy Officer through support@rezgo.com or by mail at:

Risk Management Officer
Rezgo.com
200-92 Lonsdale Avenue
North Vancouver, B.C.
V7M 2E6

10. Challenging Compliance

An individual may challenge Rezgo’s compliance with this policy by directing their questions, concerns or complaints to the Privacy Officer at the aforementioned contact information.

    What Rezgo Members Say

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    North Vancouver Green Tours