Rezgo In the Know – September 2009

2009-09-15

In this edition of Rezgo in the Know:

Transaction Fees & Cancellations
How to Use Vouchers
Printing Vouchers & Receipts for Off-line Sales
Opportunity for Canadian Tourism Businesses
Meet our new Australian partner – UntangleYourWeb.com

Transaction Fees & Cancellations

In order to avoid being charged for a booking that is either a test booking or a fake booking, please make sure that you cancel the booking as soon as possible after you find the booking. Rezgo does not know the difference between a real or a fake booking so it is important that you pay attention to your bookings and cancel fake ones when necessary. Bookings that are cancelled during a calendar month will be credited on that month’s invoice. Please take a moment to read the Rezgo Terms of Service regarding cancellations.

How to Use Vouchers

Did you know that you can use your Rezgo vouchers to check-in customers? Many Rezgo members are using vouchers to ensure that customers have paid for their tours. For operators who do not have computer access on-site, it can be difficult to be sure if the voucher that the customer is providing is real or a duplicate. With the mobile check-in functionality, you can enter the unique check-in number on the voucher into the mobile web interface at http://checkin.rezgo.com and the system will immediately tell if the voucher is valid. For more information about using vouchers, check out this support article.

Printing Vouchers & Receipts

You can now print vouchers and receipts for your customers directly from the back-end bookings interface. It’s easy to create a new booking for a customer and print them a voucher right away. Here’s a quick tutorial:

From the Bookings page, click on the “add new bookings” button.
Use the “Find Inventory Items” search to find available items for your customer.
Choose the tour or activity that you want to book and click the “Book Now” button.
Look for the new booking in the “Incomplete Booking” box and click on it.
Update the customer information and passenger info. (This is mandatory for being able to print the receipt and voucher).
Set the Payment Status as “Received”. This will allow you to print the voucher.
Click on the “Print” link to print the receipt for the customer.
Click on the “Voucher” link to print the voucher for the customer.

Here is a quick look at the print and voucher links:

voucher-print-bookings

Opportunity for Canadian Tourism Businesses

localsknow Thanks to the Canadian Tourism Commission’s Domestic Advertising Stimulus Program, there is a great opportunity for you to advertise your tourism related business at little or no cost. The Locals Know Winter 2009 Travel Offers program gives you the ability to have a Free Online Listing Opportunity on LocalsKnow.ca. There are also other partner participation details available. Visit the CTC site for more details. The deadline to submit any travel offer is September 18th so don’t miss your chance.

Meet UnTangleMyWeb.com

We are very excited to announce a new Rezgo partner in Australia. UntangleMyWeb.com is an online marketing and web strategy consultancy specialised in the tourism industry. The company’s mission is to empower SME’s and tourism organisations with the tools and knowledge to take full advantage of the Internet in order to grow their business in a sustainable manner.

Fabienne Rabbiosi and Adam Wallace regularly educate both tourism and non-tourism businesses around Australia on how to take charge of their online marketing and website initiatives. Topics include organic SEO (search engine optimisation), paid AdWord campaigns, using quality content to establish trust through to social media strategies, content management systems and CRO (Conversion Rate Optimisation).

Visit the UnTangleMyWeb.com Website for more information and be sure to let Fabienne know that you are a Rezgo Member!

Refer a Friend to Rezgo

The busy summer season is starting to wind down and it is a great time to update your website or get on-line bookings set-up for the next season. Our goal at Rezgo is to take care of all the technical stuff so you can focus on what you love. The more tour & activity companies that use Rezgo, the stronger Rezgo becomes for everyone. If you know a company that could benefit from using Rezgo, let us know and when your referral reaches $1000 in front-end bookings using Rezgo, we’ll add a $25 USD credit to your Rezgo account. So go ahead and refer a friend now!

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